Serving Washington, MO and the Surrounding Areas
Schaefer Door Co. has been satisfying our customers in Franklin and the surrounding counties since 1988. Below are a few of the many unsolicited notes and letters we have received from happy customers.
“Thank you for the prompt service. The young man that called my work to inform me what was wrong with the garage door was very courteous. I appreciate good customer service, which your company has given us twice now. Thanks!”
“Thank you for helping us so promptly when our garage door broke, trapping both cars inside! We very much appreciated someone coming that day and helping get a car out and then returning for the full repair. It's working great. Thanks again.”
"During the winter storm I pulled into my garage, shut the door and heard a terrible noise. The door would not open and I was kind of stuck. I called you after hours and left a message. Two doctor appointments were scheduled the next morning and I was “trapped”. In a few minutes I received a call back and the next morning a very nice man rescued me (in time for my appointments). It was difficult to raise the door, but he got it done. All of that to say this…Thank you for your kindness and excellent service. It was greatly appreciated!"
“Just wanted to let you know that, in my book, your company is surpassed by none. The first time we called upon you must have been when you were just starting out, between fifteen and nineteen years ago. It’s not unusual to receive prompt service and great attitude from someone who’s trying to get established. However, it’s been my experience that when some of these small companies grow, they lose interest in putting the customer’s needs first. Not so with you folks!
When you learned of my situation with my vehicle being inside the garage with a door which I could not open, you got out here at once. My husband and I were so impressed with that promptness, the good attitude of the people who came out to our place, how quickly you were able to rebuild our unit and return to install it.
Applause for everyone! If there is a book detailing how a business should provide good service, you’re probably in it. If you ever need a recommendation, I would be delighted to tell anyone how wonderful my experiences with Schaefer Door have been. Thank you so much.”
Hey-Schaefer Door people!! Again, once again! You top my list of courteous, professional and friendly businesses. Thank you for a job well done!”
“I wanted to take a minute to tell you how pleased my husband and I were with your service. We had called a company we had previously dealt with and my clue should have been when they didn’t return a call for 48 hours, but I went ahead and made the appointment for a whole week later. When I needed to change the time because of a funeral…they took it upon themselves to cancel the job without asking!
At this point, we called your company and a very nice man answered the phone immediately and actually had a truck stop by to look at the problem within two hours. The gentleman was very courteous but could not fix the problem without the proper spring. He told me someone would be calling back from the office to schedule an appointment and that also happened within two hours.
Two repairmen showed up on time the next morning, fixed the garage door spring, and installed a wireless entry - all very professional and nice. Not only were we pleased with the service, but also with the cost. When you said you were sending a bill, I was a little wary of how much it would cost, but we were pleasantly surprised!
I just wanted to commend you for your service and encourage you to keep up the good work. Customer satisfaction is everything, but unfortunately in this day and age, some companies are losing sight of that. We wanted to tell you how much we appreciated your help. Thank you very much.”
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"Enclosed is our check for service work. We wanted to take a moment to thank you for the great service. A few times over the last 12 years that we called upon your services, the work was always performed quickly and professionally, resolving whatever problem we had in one trip. Your service techs have always been friendly. They explained the problem and how they fixed it. Please be assured that if and when any discussion is held, we will and always have recommended your company. It is very hard to find a company that offers the excellent service that you do. Thank you!!